Yarra Assist is staffed and managed by local people for local business. It is a not-for-profit enterprise that reinvests profits back into the community to create employment and learning opportunities. Services are provided by trained staff with a broad range of skills.
Yarra Assist Operating hours
Help Desk services are available during the following hours of operation:
Standard - 8am - 5:30pm
You can contact our service desk through telephone, email and SMS/mobile.
Choose from the following options:
PC Assist - $199 incl. GST (per annum) For one PC
Includes the following:
- Unlimited Email support
- Telephone Support (15 minutes per month)
- One on site visit per quarter (maximum of 20 minutes duration)
- Alert service (virus and critical patch updates)
Extra Assist - $292.50 incl. GST (per annum) For up to 2 PCs
Includes:
PC Assist options
- Unlimited Email support
- Telephone Support (15 minutes per month)
- One on site visit per quarter per computer (20 minutes duration)
- Alert service (virus and critical patch updates)
- and Annual on site service (20 minutes maximum)
Office Assist - $600 incl. GST (per annum) An Assist model for small offices
Includes the following options for a maximum of 5 machines
PC Assist options
- Unlimited Email support
- Telephone Support (15 minutes per month/per computer)
- One on site visit per quarter per computer (20 minutes duration per computer)
- Alert service (virus and critical patch updates)
- and Annual on site service (20 minutes maximum per machine)
Please note that an extra $82.50 (incl. GST) will be charged per additional machine (up to 20 machines). Additional support on top of package costs $60.50 (incl. GST) per hour.
All packages incur a once off joining fee of $55 (incl. GST).
PC Assist - $399 incl. GST (per annum) (per annum)For one PC
Includes the following:
- Unlimited Email support
- Telephone Support (15 minutes per month)
- One on site visit per month (maximum of 20 minutes duration)
- Alert service (virus and critical patch updates)
Extra Assist - $700 incl. GST (per annum) For up to 2 PCs
Includes:
PC Assist options
- Unlimited Email support
- Telephone Support (15 minutes per month)
- One on site visit per month per computer (20 minutes duration)
- Alert service (virus and critical patch updates)
- and Annual on site service (20 minutes maximum)
Office Assist - $1200 incl. GST (per annum) An Assist model for small offices
Includes the following options for a maximum of 5 machines
PC Assist options
- Unlimited Email support
- Telephone Support (15 minutes per month/per computer)
- One on-site visit per month per computer (20 minutes duration per computer)
- Alert service (virus and critical patch updates)
- and Annual on site service (20 minutes maximum per machine)
Response Time
Yarra Assist will make every effort to resolve issues at the time of the service call. This will be the initial method for resolving issues before assigning a priority level. Yarra Assist Help Desk staff will log and assign priorities for all requests not resolved at the time of the call, based on specific definitions. Requests will be handled according to the priority assigned to them in consultation with the user. The following table describes the priority level assigned to requests for hardware/software problem resolution with associated response and completion time commitments:
| Priority Level | Definition | Response Time | Completion Time |
| Normal | A general service request or problem with workaround solution | Within 8 hours | Within 2 working days |
| Low | A service request that does not require immediate attention or involves long range planning | Within 3 working days | Within 5 working days |
For enquiries please call our service desk on 9418 7479 or email us at marketing@yarraassist.com.au for more info.
